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FREQUENTLY ASKED QUESTIONS

At Magnan Vac Truck Service, we are happy to field calls from homeowners and industrial customers about questions or concerns regarding holding and septic tanks and/or commercial sumps. 

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Below are some common questions that may arise as a homeowner, as well as some troubleshooting tips and tricks!

Troubleshooting

The first thing you should know is that your septic alarm is NOT to tell you your septic tank needs to be emptied. It is to telling you that the pump has failed or has stopped.

 

When your septic alarm goes off STOP using water immediately, this will help to prevent a flood in your house.

 

Before calling Magnan Vac Truck Service for this issue, there are a few basic procedures to follow:

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  1. The first step is to go to your breaker box and check if the septic breaker has tripped. If it has tripped than most likely your pump is dead and it needs to be replaced.

  2. If the septic breaker has not tripped, the next step is to go to your tank. When you get to your septic tank, check that the pump has not been accidentally unplugged from power. This simple little step has saved many clients an emergency call.

  3. If everything is plugged in, then open the septic tank lid that is furthest from your house. If you have only one lid, remove it and look inside to see if a hose or connector have come disconnected. If it is, unplug the pump from power so you don’t get an unexpected bath.

  4. Reconnect the fitting and replug in the pump to power.

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Frequently asked questions

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